Return & Refund Policy

At Cuckoos London, we are dedicated to ensuring your complete satisfaction with our products. If you find yourself not entirely pleased with your purchase, we offer a straightforward refund policy to address your concerns. Please review the guidelines below to understand the terms and conditions for requesting a refund:

Eligibility for Refund:
Refunds are accepted within 7 days from the delivery date. To qualify for a refund, the product must be in its original condition, including all tags and packaging. We do not accept returns for items that exhibit wear and tear.

Requesting a Refund:
To begin the refund process, please follow these steps:

a. Contact our customer support team at support@cuckooslondon.com to declare your intention to return the product.
b. Provide the necessary order details and the reason for the return.

Return Shipping

We will initiate the return of the package. Pick-up details will be shared following the request date.

Refund Process:

After receiving and inspecting the returned item, we will proceed with the refund. Refunds will be credited back to the original payment method within 5-7 business days. For COD orders, customers must provide valid account details to our support team for the refund.

Non-Refundable Items:

Personalized or customized items and products purchased on sale are not eligible for refunds.

Damaged or Defective Products:

If you receive a damaged or defective product, contact our customer support within 48 hours of delivery. We will arrange a replacement or issue a full refund in such cases.

We strive to provide a positive shopping experience at Cuckoos London, and our refund policy is designed to make the return process as easy and transparent as possible. Your satisfaction is our top priority, and we are here to assist you every step of the way. Thank you for choosing Cuckoos London for your fashion needs.